Alsford Page and Gems (APG) is committed to providing you with a high quality service and we will endeavour to maintain this at all times. 

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If you have any questions or concerns about your policy or the handling of a claim, please contact the broker who arranged cover for you in the first instance. 

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to us at:

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Complaints

Alsford Page & Gems Ltd

75 King William Street

London 

EC4N 7BE

Telephone: +44 (0)20 7456 0500

Email: compliance@pscinsurance.co.uk

 

Upon receiving a complaint or upon your request, we will send you full details of our complaints handling procedures.  APG will endeavour to investigate and resolve your complaint promptly and fairly in accordance with our procedures.

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Should you be dissatisfied with the response that you receive from us and your policy is underwritten by Lloyd’s underwriters, you may wish to refer your complaint to Lloyd’s:

Complaints

Fidentia House

Walter Burke Way

Chatham Maritime

Chatham

Kent

ME4 4RN

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Telephone: +44 (0)20 7327 5693

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Email: complaints@lloyds.com

Website: www.lloyds.com/complaints

 

If you are dissatisfied with our response and your policy is not underwritten by Lloyd’s underwriters (or if you remain dissatisfied after Lloyd’s has considered your complaint), you may have the right to refer your complaint to the Financial Ombudsman Service:

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The Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

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Telephone: 0800 023 4567

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Email: complaint.info@financial-ombudsman.org.uk

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Website: www.financial-ombudsman.org.uk

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